Email Not Receiving?

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There are a few reasons why your customers may not be receiving emails from your Flex Catering installation:

    – It is going your customer’s Spam/Junk Folder.
    – The customer’s email system is blocking the email even before it reaches the Spam folder.

Flex Catering can run your the your domain name, which means the email deliverability relies on your domain name reputation. New domain names normally have lower reputation than domain names that have been around for some time and have gained reputation. Reputation is gained on good practice such as not sending unsolicited mass emails, not being hacked, using the correct DNS entries, age of the domain among others.

Email spam filter have become more and more strict. They use a combination of checks to classify the email as genuine or spam. In the attempt to reduce spamming the email systems spam filters (such as Outlook and Google) may cause false negatives and flag genuine emails as spam.

There are a few practices to pass some anti spam checks and minimize the chance of emails going to spam:

1. Enter the SPF correctly in the DNS.

2. Enter the DKIM correctly in the DNS.

SPF and DKIM are authentication methods entered in your DNS (domain name services), where your DNS authorises Flex Catering to send emails on behalf of your domain name. If we are managing your DNS, we will enter this for you once the installation is live. If you manage your DNS, please contact us to request the SPF and DKIM DNS entries. We normally send those once the installation is going live.

3. Make sure the ‘system/website domain name’ and the ‘sender email address’ are using the same domain name. For example:

Website Domain Name:
Ideal Sender Email Address: [email protected]
Not Ideal Sender Email Address: [email protected]

Spam Filters may potentially flag this as spam once the domain name sending emails ( and the email address domain sending the emails ([email protected]) are different. This may be classified as phishing by anti spam systems.

The Sender Email Address can be configured by going to System > Settings > Field Sender email address.

Note: Some spam filters are very strict and may still flag some emails as spam, even after you setup SPF, DKIM and correct email sender.

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Flex Catering
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Joseph Calnan
Joseph Calnan
20:11 15 Dec 19
Great software for our small catering company. It has revolutionised the way we work from taking orders online to invoicing. The team at Flex have also been incredibly helpful throughout the whole process and are immediately available if/when we have any issues/questions.
Lauren Hamilton
Lauren Hamilton
23:27 28 Nov 19
Excellent service and support from the team - great to easily be able to problem solve as needed. Product fits our needs, makes things easy and is simple to use if you have some (small amount) of experience with similar software. A great solution.
Rael Ross
Rael Ross
02:11 18 Nov 19
Hands down, the best catering software we have ever come across!
Peter Botros
Peter Botros
01:23 05 Aug 19
Flex Catering was the best business decision we made. It has built consistency within the business and provided transparency for our customers. Now customers can view and order from our online menu. Our staff can easily identify the confirmed orders and print specific production reports for the kitchen and drivers. Customer support is always online and very helpful. New versions are released every few weeks or so with nice additional features which are always very welcome and helpful. A big thumbs up to the Flex team :)
Email David
Email David
00:14 14 Apr 19
Very quick, very good and getting better all the time - great customer experience
John Mulligan
John Mulligan
20:27 11 Mar 19
Flex catering provide a great personalised service an excellent product that is constantly evolving based on feedback from their clients. Well done.
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