License Agreement and Terms of Use

The Agreement is made between Light Source Digital Pty Ltd (ABN: 28 612 668 587) located at 14 Toorak Road, South Yarra VIC 3141 Australia (The Company) and the Customer.

Software and System shall mean the Flex Catering software as a service and all its executable object code of software, programs, patches, scripts, modifications, enhancements, designs, concepts or other materials that constitute the software program necessary for the proper function of Flex Catering.

Flex Catering is a catering management software. By using Flex Catering or signing up for an account, The Customer agrees to the terms of this agreement.

1. License Grant

1.1. Subject to the terms of this agreement, the Company hereby grants to the Customer a non-exclusive, non-transferable single Software as a Service (SaaS) license for the Customer’s use for an agreed fee.

2. Terms and Billing

2.1. The Term and billing begins when the software is provisioned and access given to the Customer, and continues as long as you use the Service. If you sign up for Flex Catering on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms on their behalf.

2.2. The price and contract duration are agreed between the Company and the Customer in a separate proposal and form part of these Terms.

2.3. Migration of data, software on-boarding, eCommerce module web design customisation, training and support are also agreed between the Company and the Customer in a separate proposal and form part of these Terms.

2.4. Upon signing up to the Software the Customer must provide the Company with their credit card details for automatic billing, unless mutually agreed to be paid by bank transfer upon issuing of the Invoice.

3. Copies and Use

3.1. The Customer must not make copies of the software for any purposes. All copies and distribution of the software shall remain within the direct control of the Company and the Customer.

3.2 The Customer shall not allow any other party to: (i) modify or make derivative works based upon the Software; (ii) reverse engineer, decompile, modify, or disassemble the Services; or (iii) use false or misleading marketing or sales practices. In addition, the Customer shall not allow any other party to access or use the Services to: (1) design or develop a competitive or substantially similar product or service; (2) copy or extract any features, functionality, or content thereof; or (3) attempt to gain unauthorized access to the Services or its related systems or networks.

3.3. In no way does this Software License confer any right to the Customer to license, sub-license, sell, distribute, modify or otherwise authorise the use of the software, whether in executable form, source code or otherwise, by any third parties. The Customer must not provide access to the Flex Catering Administrator to individuals outside their organisation without written consent and approval by the Company.

3.4. The Customer must not use the Software in connection with any illegal activities.

3.5. The Customer must keep its Flex Catering passwords secure at all times.

3.6. The Customer must inform the Company in writing as soon as it becomes aware of any security breach and/or password stolen.

4. Rights

4.1. The Customer must respect Flex Catering proprietary rights. Proprietary rights may include, but not limited to software, trademarks, service marks, trade secrets and copyrights. You may only use Flex Catering brand assets by request.

4.2. Proprietary Rights Owned by the Customer:

4.2.1. The Customer represents and warrants that it either owns or have permission to use all of the material and data uploaded or emailed via the software. The Customer retain ownership of the materials that is uploaded to the software.

4.2.2. The Customer may supply or allow the Company to use certain proprietary information, including service marks, logos, graphics, customer lists, documents and business information and plans that have been authored or pre-owned by the Customer. All such intellectual property shall remain the exclusive property of the Customer and shall not be used by the Company for any purposes other than those associated with delivery and operation of the system, unless otherwise agreed in writing.

4.3. It is the customer’s responsibility to generate and maintain backup of its own data (Customers, Products and Order lists) outside the software. The Company is expressly not liable for any data loss or interruption of service.

4.4. The Company retains the intellectual property and copyright (included but not limited to foreground IP, codes and features) for all customisations and enhancements made into the Software.

4.5. If the Customer provide the Company with any feedback or suggestions regarding the Services (“Feedback”), the Customer hereby assigns to the Company all rights in and to such Feedback and agrees that the Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. The Company will treat any Feedback as non-confidential and non-proprietary. The Customer agrees that it will not submit to the Company any information or ideas that it consider to be confidential or proprietary.

4.6. The Company reserves the right and the customer authorises, to display on the footer of the Flex Catering website module ‘Powered by Flex Catering’ with a link to the Flex Catering website. This text is part of the core of Flex Catering software and it can’t be removed on a per-customer basis.

5. Warranties and Representations

5.1. The Company represents and warrants to Customer that:

5.1.1. it has all necessary rights and authority to execute and deliver this Software License and perform its obligations hereunder and to grant the rights granted under this Software License to Customer;

5.1.2. the services provided by the Company under this Software License, including the software and all intellectual property provided hereunder, are original to the Company or its subcontractors or partners; and

5.1.3. the software, as delivered as part of the system, will not infringe or otherwise violate the rights of any third party, or violate any applicable law, rule or regulation.

5.2. No warranty of any type or nature is provided for the source code version of the software which is delivered as is.

5.3. Except as expressly stated in this Agreement, there are no warranties, express or implied, including but not limited to, warranties of fitness for a particular purpose or merchantability.

6. Indemnification

Customer hereby indemnifies and shall defend and hold harmless the Company, its parent company and their subsidiaries, affiliates, officers, directors, employees and subcontractors from and against all liability, damages, loss, cost or expense, including but not limited to reasonable attorneys’ fees and expenses, arising out of or in connection with any breach or alleged breach of this Agreement or in connection with any third party claims that the Customer’s use of the software infringes or otherwise violates any rights of any third party.

7. Termination

7.1. This license agreement automatically ends if the customer fails to pay the agreed fees. The software will be suspended until payment is made. After 30 days of its suspension the software is decommissioned and all data will be lost.

7.2. The Company may terminate this license at any time, effective immediately upon notice for failure to comply with any of terms set forth in this agreement. Moreover, the Company may terminate this license agreement at any time by giving 30 days’ notice to the Customer. Upon request by the Customer, the Company can provide the Customer’s data available (Orders List, Events List, Product List, Customer List, Ingredients List, Suppliers List) in CSV/Excel format.

7.3. The Customer may terminate their account/plan by providing notice to the Company in writing via email. The monthly fee invoice is due for the month the termination is required. The termination will apply from the following month and the account suspended on the 1st of that month. E.g: If you cancel on the 10th of July, the July invoice is due and there will be no monthly fee invoices from August onwards. The account will be suspended on the 1st of August.

7.4. Upon termination, shall the Customer retain any copies of the software, the Customer is obligated to immediately destroy the software, including all copies.

8. Limitation of Liability

8.1. The liability of the Company to the Customer for any reason related to the performance of the Software under this agreement shall be limited (at our option) to the repair or resupply of the Services or the pro-rata refund to Customer of pre-paid fees for your subscription covering the remainder of the term.

8.2. In all circumstances, the maximum liability of the Company to the Customer for damages for any and all causes whatsoever, and the Customer’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net periodically fee paid by the Customer for the use of the Software.

8.3. In no event, shall the Company be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the Software provided, even when the Company has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.

8.3.1. The Company will co-operate and take reasonable steps to assist in the data recovery and backup restoration within 72 hours.

8.4. The Company is not liable if the Customer breaches any copyright laws due to the use of copyright images and text provided by the Customer.

9. Security

9.1. The Company uses appropriate technical and organisational measures to protect Customer’s data and all data processed in the Software. The software provides high levels of security by keeping the server updated with the latest security features and updates, SSL connection (https), password encryption, firewalls, among other technical and organisational measures such as secure storage of hardware at the offices.

9.2. Credit card details are not stored in the Flex Catering databases. Flex Catering redirects the credit card details to the customers’ selected merchant/gateway facility via a secure API connection.

9.3. Flex Catering software provides user permission access with the ability to determine the permissions privileges of your employees. All Administrator logins get logged and tracked for security and auditing purposes.

9.4. Flex Catering staff members processing data are subject to a duty of confidence and agree to keep confidential all your data during and after termination of employment. When using outside parties to process data Flex Catering will ensure that they offer the appropriate level of security and data protection.

9.5. If either parties become aware of any data breach relating to Flex Catering, the party will inform the other as soon as practical within 48 hours. Flex Catering will then co-operate and take reasonable steps to assist in the investigation, remediation and mitigation of the data breach.

9.6. Both parties agrees to comply by request with country specific laws and regulations in connection with the use of the other party’s data, including personal data protection and privacy laws and regulations.

10. Support Policy

10.1. The Company offers 24 hours emergency support. Emergency support relates to downtime or other extremely critical situation impacting access to the software.

10.2. Normal support is provided during business  hours via our dedicated support system. The support system can be reach via email address or by lodging a ticket directly in the system on

10.3. If not specified in the proposal, support is limited to 5 hours per month. Extra hours may be purchased thereafter.

10.4. The Company aims to reply to all support requests within 7 days. Requests are classified by priority:

  • High priority tickets are aimed to be resolved within 24 hours.
  • Medium priority tickets are aimed to be resolved within 3 days.
  • Low priority tickets are aimed to be resolved within 7 days.

10.5. If the support request is a new feature not existing in the software, the client will be have two options:

  • Submit the new feature suggestion for future development.
  • Request a quotation for customisation.
  • It is up to the Company discretion to accept customisation requests or develop suggested features.

11. Partnerships

11.1. Flex Catering has an optional donation functionality in partnership with OzHarvest.

11.2. As a customer, if you wishes to ‘opt-in’ to having the donation functionality live on your website, you will be required to sign the OzHarvest Traders Agreement. You are not authorised to receive donations on behalf of OzHarvest until a signed Traders Agreement is received and approved in writing by OzHarvest.

11.3. Flex Catering will provide a periodically donation report to OzHarvest.

11.4. Flex Catering does not hold payment for the transactions passed through its software platform. The donations collected are to be transferred between the customer and OzHarvest as per Traders Agreement. Flex Catering is not liable for any customers defaulting on the donation amount.

12. Notices

12.1. A party may deliver notices under the Agreement by postage, by hand or by e-mail transmission to another party at the address set out at the beginning of the Contract or such other address a party may notify in writing to the other.

13. Privacy Policy

The Company is committed to protecting your privacy. Its policy is to comply with the National Privacy Principles for the handling of personal information as set out in the Privacy Act, 1988 and the Information Privacy Principles as set out in the Information Privacy Act 2009. In accordance with those principles, and with the Company’s Privacy Policy, persons will be given access to their personal information upon request. The Company uses the types of personal information collected including enabling it to supply Customers with its products and services and for assessing Applications for Commercial Credit, managing accounts and, if necessary, assessing its risk in collecting debts. This information may be disclosed to the Company’s associated or related entities, parties related to the Customer’s contractors, other credit providers, whether or not an account is overdue and, if necessary, its risk insurers, debt collectors and credit reporting agencies. Customers who have any concerns about the Privacy Policy are requested to direct them to the Company by phone, email or in writing.

14. Jurisdiction

The laws of Australia shall govern this agreement. Any and all disputes arising from this Agreement shall be submitted to the competent court in the State of Victoria.

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Joseph Calnan
Joseph Calnan
20:11 15 Dec 19
Great software for our small catering company. It has revolutionised the way we work from taking orders online to invoicing. The team at Flex have also been incredibly helpful throughout the whole process and are immediately available if/when we have any issues/questions.
Lauren Hamilton
Lauren Hamilton
23:27 28 Nov 19
Excellent service and support from the team - great to easily be able to problem solve as needed. Product fits our needs, makes things easy and is simple to use if you have some (small amount) of experience with similar software. A great solution.
Rael Ross
Rael Ross
02:11 18 Nov 19
Hands down, the best catering software we have ever come across!
Peter Botros
Peter Botros
01:23 05 Aug 19
Flex Catering was the best business decision we made. It has built consistency within the business and provided transparency for our customers. Now customers can view and order from our online menu. Our staff can easily identify the confirmed orders and print specific production reports for the kitchen and drivers. Customer support is always online and very helpful. New versions are released every few weeks or so with nice additional features which are always very welcome and helpful. A big thumbs up to the Flex team :)
Email David
Email David
00:14 14 Apr 19
Very quick, very good and getting better all the time - great customer experience
John Mulligan
John Mulligan
20:27 11 Mar 19
Flex catering provide a great personalised service an excellent product that is constantly evolving based on feedback from their clients. Well done.
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