Accessibility Statement

At Flex Catering, we believe that digital services should be accessible and usable by as many people as possible, including people with disabilities.

We are committed to continually improving the accessibility of the Flex Catering platform and our public website and to providing an inclusive experience for our users.

Our Ongoing Commitment

We use the Web Content Accessibility Guidelines, currently WCAG 2.2 Level AA, as a recognised reference point to guide our accessibility improvements.

We continue to review and enhance the accessibility of the Flex Catering platform. As part of our ongoing development process, we work to improve areas such as:

• Compatibility with screen readers and other assistive technologies
• Keyboard navigation
• Clear and consistent page structure
• Accessible forms and feedback messages
• Descriptive labels and alternative text where appropriate

Accessibility is an ongoing process, particularly as our platform continues to evolve and new functionality is introduced. We review accessibility as part of our product development and progressively identify, prioritise and address accessibility issues.

Customer Content and Configuration

Some aspects of the user experience may be configured or supplied by Flex Catering customers, including branding, colours, images, documents, menus, descriptions, videos and other content.

Customers are responsible for reviewing the accessibility of the content, branding and configurations they add to or use with the Flex Catering platform. Flex Catering continues to improve the accessibility of the underlying platform and provides customers with tools and options that may assist them in creating more accessible experiences.

We Welcome Your Feedback

We welcome feedback from users who experience difficulty accessing or using any part of the Flex Catering platform or website.

When contacting us, it is helpful to include:

• The page, feature or area where you experienced the issue
• A description of the difficulty encountered
• The browser, device or assistive technology you were using, where relevant
• Any suggested improvement or alternative way we may assist you

Please contact us at https://www.flexcateringhq.com/contact-us/

What You Can Expect From Us

When we receive accessibility feedback, we will:

• Review the reported issue
• Seek additional information where required
• Assess available alternatives or workarounds
• Record and prioritise appropriate improvements as part of our development process

Last Updated: July 2026