Support and Training FAQs

Is training included?

Yes. Training is included as part of the onboarding process to help your team become confident using Flex. Additional training sessions can also be arranged as your business grows or new staff join your organisation.

What support is available after implementation?

Our support team is available to assist with questions, troubleshooting and general product guidance after your system goes live. We are committed to helping your team get the most from Flex.

How do I contact the Flex support team?

Our support team can be contacted through our online support portal or by email. We aim to respond promptly and keep you informed throughout the resolution process.

Do you provide onboarding assistance?

Yes. Our onboarding team works with you throughout implementation, helping configure your account, prepare your system and guide your team through a successful launch.

Does Flex have a Knowledge Base?

Yes. Flex provides a comprehensive online Knowledge Base with detailed guides, documentation and video tutorials covering how to use the platform. It gives administrators and staff access to practical, self-service resources whenever they need assistance.

Do you provide software updates?

Yes. Flex is continually enhanced with new features, improvements and performance updates, which are included as part of your active subscription.

Can I suggest new features?

Yes. We welcome customer feedback and regularly review feature suggestions as part of our ongoing product development. New functionality is prioritised based on customer demand and the overall benefit to the Flex platform. If you have an idea you’d like us to consider, you can submit it through our Feature Suggestion page.

Can new staff receive training after implementation?

Yes. Additional training can be arranged whenever new team members join or refresher training is required. Additional fees may apply depending on the training requirements and scope.

Do you provide assistance during launch?

Yes. Our onboarding team works with you throughout your implementation and launch to help ensure a smooth transition to Flex.

Google Rating

5.0

Flex Catering

4.5

Based on 17 reviews

review us on

Melanie

2 years ago

We have been using Flex Catering for over 4 years in our Perth based catering business. We chose Flex after researching several other platforms and it was the best decision we ever made for the business. From the very start, we were amazed at the amount of time we saved on administration in both the office and kitchen. At first we were concerned about the cost of switching to an online catering program as we are a small business. However not only was Flex the most competitively priced platform, it ended up saving us the cost of another full time wage in the office. Our customers also love the online ordering system as is easy for them to place orders and pay online, and our overall business increased as a result. The support is great and they respond to any query or request very quickly. They are also always updating the program with even more new features and are responsive to suggestions from their clients. We highly recommend Flex Catering for any size catering business.

Daniel Kruithoff

2 years ago

It’s been 12 months now since we switched to Flex Catering for our catering business. It’s THE best decision we could have made for our business. The platform delivers stability and real flexibility. The team is responsive and have been great to work with. Highly recommend.

Beth George

3 years ago

Flex Catering software works so well for our company. We find it extremely easy to update our menus and content pages and Flex are great at implementing new features. Our customers also comment on how easy our site is to navigate and place orders

Scott Simpson

3 years ago

I use Flex as a catering software for corporate catering and I would highly recommend it to anyone in the same space. Very easy to use and simple to customise for your own business. The Flex team are quick to respond to queries and happy to add recommendations to their platform. Great business and great software.

Joseph Calnan

7 years ago

Great software for our small catering company. It has revolutionised the way we work from taking orders online to invoicing. The team at Flex have also been incredibly helpful throughout the whole process and are immediately available if/when we have any issues/questions.

Lauren Hamilton

7 years ago

Excellent service and support from the team - great to easily be able to problem solve as needed. Product fits our needs, makes things easy and is simple to use if you have some (small amount) of experience with similar software. A great solution.

Rael Ross

7 years ago

Hands down, the best catering software we have ever come across!

Peter Botros

7 years ago

Flex Catering was the best business decision we made. It has built consistency within the business and provided transparency for our customers. Now customers can view and order from our online menu. Our staff can easily identify the confirmed orders and print specific production reports for the kitchen and drivers.
Customer support is always online and very helpful. New versions are released every few weeks or so with nice additional features which are always very welcome and helpful.
A big thumbs up to the Flex team :)