Migration & Switching FAQs

Can I migrate from another catering software system?

Yes. Flex regularly assists businesses moving from other catering software platforms. Our onboarding team will review your existing system and recommend the most appropriate migration approach to help make the transition as smooth as possible.

What data can be migrated?

Depending on your existing software and the quality of your data, Flex can assist with migrating key business information such as customers, products, menus and other operational data. We’ll review your requirements during onboarding and discuss the most suitable migration options.

Will my business experience downtime during the migration?

Most businesses continue operating while preparing their Flex account. Our onboarding team works with you to plan the transition and minimise disruption wherever possible.

How long does a migration usually take?

Migration time varies depending on the size of your business, the amount of data being transferred and the complexity of your requirements. We’ll provide an estimated implementation timeline after reviewing your existing system.

Do I need to re-enter all of my products and customers?

In many cases, no. Flex can assist with importing existing business information where suitable, helping reduce manual data entry and speed up implementation.

Can Flex replace Caterease?

Yes. Many businesses choose Flex as a modern alternative to Caterease. Flex provides online ordering, event management, production, delivery, customer management, reporting and integrations within a single cloud-based platform.

Can Flex replace legacy or custom-built catering systems?

Yes. Flex has experience working with businesses transitioning from a wide range of catering software and internally developed systems. During the discovery process, we’ll review your existing workflows and recommend the most suitable migration approach.

What support is available during the transition?

Our onboarding team provides guidance throughout implementation, including account configuration, migration planning, training and go-live support. The level of assistance will depend on your implementation scope and business requirements.

Google Rating

5.0

Flex Catering

4.5

Based on 17 reviews

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Melanie

2 years ago

We have been using Flex Catering for over 4 years in our Perth based catering business. We chose Flex after researching several other platforms and it was the best decision we ever made for the business. From the very start, we were amazed at the amount of time we saved on administration in both the office and kitchen. At first we were concerned about the cost of switching to an online catering program as we are a small business. However not only was Flex the most competitively priced platform, it ended up saving us the cost of another full time wage in the office. Our customers also love the online ordering system as is easy for them to place orders and pay online, and our overall business increased as a result. The support is great and they respond to any query or request very quickly. They are also always updating the program with even more new features and are responsive to suggestions from their clients. We highly recommend Flex Catering for any size catering business.

Daniel Kruithoff

2 years ago

It’s been 12 months now since we switched to Flex Catering for our catering business. It’s THE best decision we could have made for our business. The platform delivers stability and real flexibility. The team is responsive and have been great to work with. Highly recommend.

Beth George

3 years ago

Flex Catering software works so well for our company. We find it extremely easy to update our menus and content pages and Flex are great at implementing new features. Our customers also comment on how easy our site is to navigate and place orders

Scott Simpson

3 years ago

I use Flex as a catering software for corporate catering and I would highly recommend it to anyone in the same space. Very easy to use and simple to customise for your own business. The Flex team are quick to respond to queries and happy to add recommendations to their platform. Great business and great software.

Joseph Calnan

7 years ago

Great software for our small catering company. It has revolutionised the way we work from taking orders online to invoicing. The team at Flex have also been incredibly helpful throughout the whole process and are immediately available if/when we have any issues/questions.

Lauren Hamilton

7 years ago

Excellent service and support from the team - great to easily be able to problem solve as needed. Product fits our needs, makes things easy and is simple to use if you have some (small amount) of experience with similar software. A great solution.

Rael Ross

7 years ago

Hands down, the best catering software we have ever come across!

Peter Botros

7 years ago

Flex Catering was the best business decision we made. It has built consistency within the business and provided transparency for our customers. Now customers can view and order from our online menu. Our staff can easily identify the confirmed orders and print specific production reports for the kitchen and drivers.
Customer support is always online and very helpful. New versions are released every few weeks or so with nice additional features which are always very welcome and helpful.
A big thumbs up to the Flex team :)