Online Ordering FAQs

Can Flex work with our existing website?

Yes. Flex includes a dedicated online ordering website that works seamlessly with the catering management platform. It can be used alongside your existing website, with links between the two providing customers with a smooth navigation experience. Where required, the Flex ordering website can also be styled to reflect your existing branding, design and overall look and feel.

Can customers place catering orders online?

Yes. Flex provides a branded online ordering platform that allows customers to browse menus, customise their orders and place catering orders at any time from a desktop, tablet or mobile device.

Can customers order in advance?

Yes. Customers can place orders in advance, making it easy to plan catering for meetings, events and future deliveries.

Can we design our own website template?

Yes. Once we have the design, our team can implement it into Flex. You can provide us your design or we can based the Flex online ordering website on your current website.

Can I set order cut-off times?

Yes. Flex allows you to configure order cut-off times to help manage preparation, production and delivery schedules based on your operational requirements.

Can customers reorder previous orders?

Yes. Returning customers can quickly reorder previous catering orders, helping reduce ordering time and improving the customer experience.

Can customers customise their orders?

Yes. Customers can customise their orders by selecting available options, quantities and other configurable choices based on the products you offer.

Can I create private online ordering portals?

Yes. Flex allows you to create private online ordering experiences for selected customers or organisations, making it easy to manage exclusive menus and pricing where required.

Can I offer different menus to different customers?

Yes. Flex supports customer-specific menus, allowing you to tailor products, pricing and availability for different customers, locations or groups.

Can I accept online payments?

Yes. Flex supports secure online payments through integrated payment providers, making it easy for customers to pay during the ordering process.

Can I offer pickup and delivery?

Yes. Flex supports both pickup and delivery workflows, allowing customers to select their preferred fulfilment option during checkout.

Can I manage delivery areas?

Yes. Delivery areas can be configured to help control where online orders can be placed and to support your delivery operations.

Can I limit order availability?

Yes. Flex provides flexible controls that allow you to manage product availability based on your business requirements, helping ensure customers only see products that are available to order.

Can I approve employee catering orders?

Yes. Flex supports customer approval workflows, allowing nominated approvers to review and approve catering orders.

Can customers save favourite orders?

Yes. Customers can save frequently ordered items and quickly reorder them in the future, helping simplify repeat catering purchases.

Can Flex support recurring catering orders?

Yes. Flex supports recurring catering orders, making it easy to manage regular meetings, office catering and other repeat catering requirements.

Is Flex mobile-friendly?

Yes. Both the Flex Admin platform and online ordering website are mobile-friendly and can be accessed from compatible smartphones and tablets.

Google Rating

5.0

Flex Catering

4.5

Based on 17 reviews

review us on

Melanie

2 years ago

We have been using Flex Catering for over 4 years in our Perth based catering business. We chose Flex after researching several other platforms and it was the best decision we ever made for the business. From the very start, we were amazed at the amount of time we saved on administration in both the office and kitchen. At first we were concerned about the cost of switching to an online catering program as we are a small business. However not only was Flex the most competitively priced platform, it ended up saving us the cost of another full time wage in the office. Our customers also love the online ordering system as is easy for them to place orders and pay online, and our overall business increased as a result. The support is great and they respond to any query or request very quickly. They are also always updating the program with even more new features and are responsive to suggestions from their clients. We highly recommend Flex Catering for any size catering business.

Daniel Kruithoff

2 years ago

It’s been 12 months now since we switched to Flex Catering for our catering business. It’s THE best decision we could have made for our business. The platform delivers stability and real flexibility. The team is responsive and have been great to work with. Highly recommend.

Beth George

3 years ago

Flex Catering software works so well for our company. We find it extremely easy to update our menus and content pages and Flex are great at implementing new features. Our customers also comment on how easy our site is to navigate and place orders

Scott Simpson

3 years ago

I use Flex as a catering software for corporate catering and I would highly recommend it to anyone in the same space. Very easy to use and simple to customise for your own business. The Flex team are quick to respond to queries and happy to add recommendations to their platform. Great business and great software.

Joseph Calnan

7 years ago

Great software for our small catering company. It has revolutionised the way we work from taking orders online to invoicing. The team at Flex have also been incredibly helpful throughout the whole process and are immediately available if/when we have any issues/questions.

Lauren Hamilton

7 years ago

Excellent service and support from the team - great to easily be able to problem solve as needed. Product fits our needs, makes things easy and is simple to use if you have some (small amount) of experience with similar software. A great solution.

Rael Ross

7 years ago

Hands down, the best catering software we have ever come across!

Peter Botros

7 years ago

Flex Catering was the best business decision we made. It has built consistency within the business and provided transparency for our customers. Now customers can view and order from our online menu. Our staff can easily identify the confirmed orders and print specific production reports for the kitchen and drivers.
Customer support is always online and very helpful. New versions are released every few weeks or so with nice additional features which are always very welcome and helpful.
A big thumbs up to the Flex team :)